If the questions below did not provide you with the necessary assistance, please contact customer service here.
I just placed an order, can I cancel it?
Once you have placed the order, it takes about 3 - 4 days to process. You can email us at firstname.lastname@example.org during the period with your order number to notify us any changes.
I only received one of the items in my order, where is the rest?
Some orders are shipped separately. If you only receive part of your shipment, don’t worry, you’ll receive tracking on your other goods as they ship.
I didn't receive a confirmation email, did my order go through?
On large orders, order confirmations can be delayed, and often end up being marked as email spam. As long as you received an order number as part of your checkout, then your order has gone through. Make sure to save your order number for your records.
Why isn't my order showing up on the tracking page?
Orders that haven't been shipped or scanned by local couriers won't show up on the tracking page. Please allow 3-5 business days for this information to appear.
Can I pick up my online order at the store?
Due to items being fulfilled in our warehouse, we cannot accept in-store pickups.
Can I exchange my item for a higher priced item if I pay the difference?
No. Exchanges are only for items of equal and lesser value. If the exchange is of lesser value, we will provide an online credit for the difference.
Off-White c/o Virgil Abloh™ embarks on a new narrative where free thinking inspires a pioneering format for the future, where the age of imagination is the product of reality.
Inspired by Virgil’s vision and approach to his art, Off-White™ nourishes a collective of creative minds that represent the best in their category and have a strong and personal connection with Virgil. Ibrahim’s relationship with Virgil and Off-White™, born and nurtured through Instagram DMs, blossomed both personally and professionally over the last 3 years creating a strong bond based on mutual respect and shared values.
“Making a successful luxury brand in nine years is genius. It’s a feat that I admire and hope to continue building upon with a rich legacy. He revolutionised streetwear and luxury that crosses generations and decades. He showed the world that the underrepresented, the underdogs and Black people, in particular, have brilliant minds and can push and compete equally in the establishment. He inspired hope and brought about change.” - Ibrahim Kamara, Art&Image Director Off-White™