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FAQs

FREQUENTLY ASKED QUESTIONS

 

 

 

If the questions below did not provide you with the necessary assistance, please contact customer service here.

 

 

 

I just placed an order, can I cancel it?

Once you have placed the order, it takes about 3 - 4 days to process. You can email us at info@hongshing.com during the period with your order number to notify us any changes.

 

 

I only received one of the items in my order, where is the rest?

Some orders are shipped separately. If you only receive part of your shipment, don’t worry, you’ll receive tracking on your other goods as they ship.

 

 

didn't receive a confirmation email, did my order go through?

On large orders, order confirmations can be delayed, and often end up being marked as email spam. As long as you received an order number as part of your checkout, then your order has gone through. Make sure to save your order number for your records.

 

 

Why isn't my order showing up on the tracking page?

Orders that haven't been shipped or scanned by local couriers won't show up on the tracking page. Please allow 3-5 business days for this information to appear.

 

 

Can I pick up my online order at the store?

Due to items being fulfilled in our warehouse, we cannot accept in-store pickups.

 

 

Can I exchange my item for a higher priced item if I pay the difference?

No. Exchanges are only for items of equal and lesser value. If the exchange is of lesser value, we will provide an online credit for the difference.