Refund policy

Returns
Our return policy lasts 30 days from the date of purchase. After 30 days, we are unable to offer a refund or exchange.

To be eligible for a return, items must be unworn, unused, and in the same condition you received them, in their original packaging. A receipt or proof of purchase is required.

Non-returnable items
Food items, including seasonings; gift cards; sale items.

Partial refunds
Partial refunds may be granted for items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error, or for items returned more than 30 days after delivery.

Refunds
Once your return is received and inspected, we will email you to confirm and let you know whether your refund has been approved. Approved refunds are credited to your original payment method. If you have not received your refund, please check with your bank or card provider first, as processing times vary, and then contact us at info@hongshing.com 

Exchanges
We replace items that arrive defective or damaged. To request an exchange, email info@hongshing.com

Gifts
If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of your return. Otherwise, the refund will be issued to the original purchaser.

Return shipping
To start a return, email hongshingto@gmail.com, then send your item to Hong Shing, 195 Dundas Street West, Toronto, ON M5G 1C7, Canada.

Return shipping costs are the customer's responsibility and are non-refundable. For items over $75, we recommend a trackable shipping service or shipping insurance, as we cannot guarantee receipt of returned items.